Sr Manager, Collections

The Senior Manager, Collections provides strategic leadership and operational oversight for AR collections functions across multiple markets. This role directly manages collections teams in California, Arizona, Missouri, Minnesota, and Illinois. A portfolio designed to expand as First Service Residential grows into new markets and serves as the subject matter expert and adviser for all markets engaged in pre-lien and lien filing activities, including existing markets that expand into these capabilities over time.

The Senior Manager is responsible for driving collections performance, ensuring regulatory compliance, standardizing processes across markets, and building the operational infrastructure needed to onboard new markets and support existing markets as they evolve their collections capabilities. As First Service Residential continues to define its overall AR organizational structure, additional AR functions may temporarily fall within the scope of this role;

these responsibilities are transitional in nature and expected to be realigned as the broader AR structure is finalized. This is a high-visibility leadership role that combines hands‑on team management with cross market advisory responsibility and strategic program development.

95k - 100k annually based on experience

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Directly oversee collections operations across CA, AZ, MO, MN, and IL markets, providing leadership, direction, and accountability to Managers and Supervisors within each market.
• Coach, develop, and performance-manage a geographically distributed team of collections leaders, ensuring service level expectations and operational standards are consistently met.
• Maintain appropriate staffing models and contingency coverage across all markets to ensure continuity of operations during transitions or absences.
• Lead hiring, onboarding, performance evaluations, and personnel actions for direct reports across all managed markets.
• Build and sustain a strong team culture rooted in accountability, service excellence, and continuous improvement across all regional locations.
• Partner with the Director, Accounts Receivable to align regional priorities, resource allocation, and strategic initiatives.
• As the overall AR organizational structure continues to be defined, assume oversight of additional AR functions as needed on an interim basis; provide continuity, leadership, and operational stability for these functions with the expectation that responsibilities will be realigned as the broader structure is finalized.

• Oversee end-to-end collections operations across all directly managed markets, ensuring consistent application of SOPs, internal controls, and regulatory requirements.
• Monitor and manage key performance metrics including delinquency rates, collections recovery, SLA attainment, and attorney engagement timelines across all markets.
• Review and enhance collection workflows, delinquency notice processes, attorney engagement thresholds, and escalation procedures to drive efficiency and outcomes.
• Ensure accurate and timely reconciliation of collections accounts, attorney charge postings, and delinquency reporting across all markets.
• Manage high-level escalations, identifying root causes and implementing immediate and…