Head of Brand

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is redefining how businesses connect with their customers and we believe brand is one of our most powerful strategic levers to do so. were looking for a Head of Brand who combines creative excellence with operational discipline someone who can set the brand vision shape our story and bring it to life across every touchpoint.

This role isnt about theory or fluff. Its about building a high-impact action-oriented brand engine that drives real business outcomes. The ideal candidate is a hands-on builder a leader who can think big strategically while also rolling up their sleeves to create launch and iterate.

Youll oversee the full spectrum of brand including creative design content video PR and communications and lead a multidisciplinary team of doers who thrive on momentum storytelling and excellence.

• Define and continuously evolve Nextivas brand identity positioning and narrative ensuring it reflects who we are what we stand for and why we matter.
• Develop a compelling consistent story that connects our products people and customer experience into one unified brand message.
• Partner closely with the CMO and CEO to align brand direction with company strategy ensuring brand initiatives directly support business goals.

• Lead a cross-functional team spanning design video content PR and comms driving creative excellence and cohesion across all channels.
• Foster a hands-on action-oriented culture where ideas quickly turn into output from campaigns to storytelling to design updates.
• Oversee all creative development to ensure high-quality on-brand execution that reflects Nextivas visual and verbal standards.

• Create a cohesive brand experience across every touchpoint from website and customer stories to events social and press.
• Ensure consistency and excellence in visual identity tone of voice and storytelling across all internal and external communications.
• Collaborate cross-functionally with product marketing growth CX and sales to ensure brand alignment throughout the customer journey.

• Build and execute brand campaigns that drive awareness and pipeline impact not just impressions.
• Strengthen Nextivas market position as a category leader in customer experience management and business communication.
• Lead PR and communications to enhance brand reputation through media thought leadership and strategic storytelling.

• Make customer success stories and testimonials a core part of the brand strategy.
• Work closely with customer marketing to turn proof points into powerful narratives that demonstrate real-world impact.

• Build scalable systems and processes for brand execution treating brand as a living system not a one-off campaign.
• Drive a doers over planners culture focused on frequent touchpoints constant motion and iterative improvement.
• Manage budgets efficiently optimizing for creativity impact and velocity rather than large slow campaigns.

• 10 years of experience in brand marketing creative or communications ideally within SaaS tech or high-growth environments.
• Proven experience leading and inspiring creative teams across design content and communications disciplines.
• Deep understanding of how to build a brand that drives measurable business outcomes not just awareness.
• A hands-on leadership style youre equally comfortable shaping strategy and jumping into the work to make things happen.
• Experience developing integrated brand campaigns across digital video PR and experiential channels.
• Strong storytelling and messaging skills with an eye for clarity authenticity and excellence .
• A startup mindset resourceful fast-moving and execution-obsessed.
• Experience collaborating with executive teams and cross-functional partners in marketing product and customer success.

At Nextiva were building more than software were shaping the future of how businesses connect with their customers. Youll join a passionate collaborative team that values clarity authenticity and momentum . Here brand is not a department its a strategic engine that drives growth alignment and pride.