Clinical Operations Manager, Nursing

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Full Time Clinical Scottsdale, AZ, US

Clinical Operations Manager, Nursing

Department: Clinical Operations

Reports to:
Chief Nursing Officer

Direct reports: None

Primary focus:
Emergency Department nursing operations and direct clinical practice, with support for nursing assignments across the organization

The Clinical Operations Manager, Nursing- supports clinical nursing operations across Tribal Health’s IHS and tribally operated client sites, with primary responsibility for Emergency Department assignments. The position coordinates staffing and schedules, supports the launch of new Emergency Department contracts, and addresses clinical and operational matters affecting nursing assignments and continuity of care.

Reporting to the Chief Nursing Officer, the manager serves as a clinical resource for travel nurses and client sites, including locations outside Tribal Health’s practice management contracts. Direct clinical practice is an essential responsibility of the position. The manager also supports onboarding, designated Joint Commission activities, and special projects, and may serve in an interim Emergency Department nursing leadership capacity when assigned.

• Oversee and help coordinate nursing schedules across multiple IHS and tribally operated sites, primarily Emergency Departments.
• Work with site leaders and internal teams to identify coverage gaps, manage schedule changes, and respond to staffing needs.
• Oversee the operational use of Tribal Health’s scheduling app for assigned nursing teams, help users resolve issues, and keep schedule information accurate.
• Maintain the nursing bonus spreadsheet and coordinate with appropriate teams to verify information and resolve discrepancies.
• Provide nursing on-call coverage in the absence of the Chief Nursing Officer or as directed.

• Provide hands-on operational support during new Emergency Department contract launches, including staffing readiness, onboarding, scheduling, and early issue resolution.
• Help nurses navigate new assignments, including arrival, housing concerns, site orientation, and local logistics.
• Work with internal administrative teams and client contacts to resolve housing and assignment issues.
• Work clinical shifts as an essential, ongoing responsibility of the position. The number, timing, and location of shifts will be determined by operational need and at the direction of the Chief Nursing Officer, consistent with licensure, competency, and site requirements.
• Serve temporarily in an Emergency Department nursing supervisor role when assigned, with scope and duration defined by leadership.

• Serve as a clinical resource when a client raises concerns about a travel nurse, particularly at sites outside Tribal Health’s practice management contracts.
• Gather relevant information, listen to the client and staff member, document concerns, and help determine immediate steps needed to protect patient care.
• Assist the Chief Nursing Officer and HR with clinical review and follow-up, which may include coaching, formal written warning, removal from an assignment, or a recommendation for termination.
• Communicate decisions and carry out follow-up as directed. The Chief Nursing Officer retains primary responsibility for clinical personnel decisions in coordination with HR and other appropriate leaders.
• Promptly escalation patient safety concerns, serious conduct issues, and matters that may require regulatory reporting.