Consultant, McOpCo Operations

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet.

We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

To provide leadership, coaching, and direction to their patch through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew and Customers.

Champions the McDonald's the People Promise by personally demonstrating, reinforcing and following-up on the 5 people drivers to gain commitment from managers and crew:

• Respect and recognition (e.g., crew and manager schedules, reward and recognition program)
• Resources to get the job done (e.g., uniforms, crew room, equipment to get job done)
• Values and Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans)
• Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process)
• Learning, development and personal growth (e.g., crew orientation, crew training through CDP, and management training and development through Individual Development Plans - IDPs)
• Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential.
• Collaborates with Operations Manager and Store Manager to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented, and performance results are corrected or complimented.
• Involved in and participates in the recruiting, interviewing, and selecting of all managers based on profit center staffing needs and goals and diversity staffing objectives.
• Knows and educates restaurant management on all appropriate HR policies, labor laws, security and safety procedures and ensures compliance at the restaurant level.
• Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
• Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant

• Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws.
• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC.
• Partners with ROIP…