Department Manager Starbucks

Directs and controls the operation of the coffee bar. Supervises and trains coffee bar personnel. Orders coffee bar products. Ensures product quality, selection and availability.

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the coffee bar.
• Fulfills customer orders by preparing specialty drinks and beverages and by properly stocking pastry and other display cases.
• Orders, receives and breaks downloads. Stocks, displays and rotates product to ensure compliance with vendor and Company requirements on quality, temperature, cleanliness, selection, display and proper inventory level to meet customer demands. Prevents the sale of out-of-code products. Creates effective displays for coffee, cups, pastry and other related merchandise in the coffee bar.
• Maintains and cleans all production equipment to maintain proper repair and order.
• Operates check stand equipment such as cash register and scanner to process customer orders. Monitors cash handling procedures. Assist customers by answering questions on product specifications and taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
• Liaises with vendors. Ensures compliance with vendor requirements. Monitors inventory and space security.
• Supervises, motivates, trains and participates in the hiring of coffee bar personnel. Monitors associate performance and recommend personnel actions such as hiring, firing, layoff and disciplinary action. Schedules personnel to ensure adequate coverage, service level and meeting of budgetary goals.
• Supervises the day-to-day functions of the coffee bar to achieve customer service, and sales and profit objectives.
• Conducts daily inspections of the coffee bar and initiates corrective measures to maintain in stock conditions, sanitation, safety and security requirements.
• Assists with all coffee bar duties such as cleaning, stocking, storage and customer service.
• Implement effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors daily log sheet, purchase report, sales and labor and other required paperwork and logs.
• Maintains records on ad items movement. Takes inventories and maintains accurate department records.
• Maintains and organizes work and sales areas, backroom, cooler and freezer.
• Ensure proper merchandising of products by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Follows Company and applicable vendor policy in pricing and handling reduced-to-clear items.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Ensures that all associates are trained and instructed in the proper performance of work duties. Plans and conduct weekly sales meetings. Monitors associate performance and reports observations to the Store Director. Resolves associate complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

• Requires working knowledge of all job duties within the Coffee Bar.
• Ability to taste, smell and test products.
• Requires strong communication skills, good leadership and interpersonal skills,…