Collections Specialist

At Will Scot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving a range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We strive to diversify our teams to ensure we have the best and brightest talent. We are committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. Build your future with us!

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who can deliver an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.

• Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
• Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
• Counsel customers to assist in finding funds to bring account current
• Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
• Respond to all inquiries, redirecting when necessary
• Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
• Manage to collection objectives using a high degree of professionalism and persuasiveness
• Make recommendations for next steps when accounts become un-performing or unresponsive
• Complete skip tracing when contact with customer ceases
• Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
• Work unapplied cash in search of payments
• This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company s Strategies and promote our Mission, Vision and Values.

• College Degree or equivalent work experience
• Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given to an applicant with large ticket consumer collection experience
• Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
• Excellent verbal and written communication skills
• High degree of professionalism
• Keen listening skills and ability to persuade others
• Ambitious, goal-orientated and self-motivated

Disclaimer:
This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular Will Scot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

Will Scot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Will Scot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. The more inclusive we are, the stronger we will be!

Nearest Major Market: Phoenix
Job Segment: Accounts Receivable, Collections, Finance