Client Relations Specialist - Fast Track Freight Broker

Client Relations Specialist - Fast Track Opportunity to Freight Broker

Join C.H. Robinson as a Client Relations Specialist – Fast Track Opportunity to Freight Broker
. This role is designed as an accelerated training track where you will begin learning and building your customer portfolio, gaining experience that leads to a Portfolio Executive position upon completion.

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversion rate.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions while managing conflicts diplomatically.
• Identify automation opportunities to streamline processes, enhance operational efficiency, and resolve operational issues.
• Reconnect with dormant customers, fostering relationships and stimulating demand.
• Execute pricing strategy through effective negotiation, market acumen, and knowledge of customer buying habits.
• Maintain urgency in addressing teammates’ customers and your own developing portfolio.

• Generate additional business within teammates’ portfolios, exceeding monthly volume and revenue targets while expanding portfolio size.
• Drive demand by engaging customers and capitalizing on business prospects.
• Identify growth potential within accounts, turning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute various customer-facing operational tasks such as quoting, load building, shipment activation, and handling order-level service escalations.

• Adopt and apply new tools, technology, and processes to improve overall workflow.
• Use data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand‑ups to foster communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.
• Assist in the development of any SOPs required to manage customers’ business effectively.

• High School Diploma or GED.
• Minimum 6 months of Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.

• Bachelor’s Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

$19.23 – $38.47 per hour. Base pay reflects the minimum and maximum base pay for the specific location. Individual pay within this range is determined by skills, experience, and relevant education or training.

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and vision coverage
• Basic and supplemental life insurance
• Short‑term and long‑term disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) for U.S. salaried employees – no accruals, no caps;
  Paid Time Off (PTO) for all other U.S. and Canada employees
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable giving match program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Broad range of career development, networking, and team‑building opportunities

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace that reflects the strengths of our worldwide marketplace and to providing an inclusive environment free from harassment and discrimination.