Program Manager; French speaking

Type
:
Full-time contractor (hours negotiable)

Location
:
Remote, based in Sub-Saharan Africa (Africa time zones)

Language Requirements
: French fluency
required

Reports to: Head of Growth

Open Fn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.

Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.

We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.

We need a remote, relationship-driven, commercially-minded Program Manager who is genuinely technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up program management as a function for the very first time.

We are hiring our first Program Manager to own and grow relationships with Open Fn's existing customers as we transition to a subscription model built around packaged product-and-services bundles.

As our first Program Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth. You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from Open Fn, and the internal owner of the commercial health of each account.

Open Fn is a genuinely technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows. You do not need to be an engineer, and you will not be doing hands-on implementation work; we have solution architects and implementation consultants for that. But you do need to be technically fluent: able to understand how customers use the platform, hold a credible conversation with their technical teams, spot when something is going wrong, and know when to bring in a specialist.

That technical credibility is what will make you a genuine trusted advisor rather than just a point of contact.

Because this is a foundational hire, you will both build and execute. You will not inherit a mature playbook; you will help create it, establishing the processes, cadences, and tooling that a strong program management function depends on, while carrying a live book of business from day one.

• Serve as the primary point of contact and trusted advisor for a portfolio of existing subscription customers
• Build strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makers
• Develop and maintain account plans that map each customer's objectives to the value Open Fn delivers
• Plan and lead Quarterly Business Reviews (QBRs) and other regular check-ins

• Develop a strong working understanding of the Open Fn platform and how each of your customers uses it
• Hold credible, substantive conversations with customers' technical teams about their integrations, data workflows, and use cases
• Translate fluently between customers' technical staff and their non-technical decision-makers
• Spot technical adoption risks early, and know when to…