Police Time Crime Center Technician

The Police Real Time Crime Center (RTCC) Technician performs technology-based investigative work in real-time to support both the Emergency Communications Center’s dispatch of calls for service and the response to those calls by public safety units. The work frequently involves the monitoring of video cameras to detect criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding police officers via radio.

RTCC staff are trusted to collect relevant information and make timely decisions central to police responses while working in a multifaceted technology driven environment. Work includes monitoring, operating, and interpreting multiple interactive software systems, examining relevant videos, uploading video to evidence repositories, and authoring supplemental incident reports.

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $32.58/hour.

• A high school diploma or General Educational Development (GED) equivalent.
• Three years of experience in law enforcement or public administration.

• Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Demonstrates strong attention to detailin locating addresses, nearby video assets and associated call related data during a call for service.
• Simultaneously listens to public safety radio transmissions, monitors calls for service on Computer Aided Dispatch screens, and views selected public-private video assets.
• Operates desktop, laptop, network, and secure system computers; public safety radios and telephones; access, navigate and record when permissible under policy, disparate video systems accessible through RTCC platform; operate other equipment as assigned.
• Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer networks to include police department, city, state, county, and federal computer systems, as well as investigative, intelligence and open-source applications.
• Accepts direction from supervisor(s) and carries out assigned tasks.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Schedule may include shift work, including evenings, days, nights, weekends, and holidays. This position is in a 24/7 operation; employee must be willing and able to work any assigned shift. A person holding this position is considered an essential worker and is subject to work mandatory overtime (i.e., double shifts) that may occur over consecutive days.
• Most work is performed at a workstation located in an open floor environment. Employee will be within reach of all necessary job-related technology.
• Sit and/or stand for extended periods, focusing on various radio talk groups, screens and monitors, taking prompt action on active calls for service.
• Sustained concentration while performing technical manipulations.
• Reach, bend, sit, stand and stoop.
• Lift and carry materials weighing up to 30 pounds.
• Operate technical equipment and software including desktop and laptop computers, video feeds, public safety radio, audio headset, and telephone, all requiring continuous and repetitive arm, hand and eye movement.

The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement;…