Operations Specialist - Pittsburgh

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The successful candidate must reside in the Pittsburgh, PA area and serve as a consultative expert within dealer fixed operations, supporting the growth and retention of Ally's F&I products and claims services. This role is responsible for developing and executing strategies to mitigate claims leakage while achieving territory performance objectives. The position supports the continued growth of the F&I business by delivering exceptional service, operational support, and consultative guidance to assigned dealer accounts.

Additionally, the individual will collaborate with matrix partners as a technical subject matter expert, providing insights and recommendations related to financial structure, profitability, and business performance. The role also requires establishing accountability and leveraging behavioral performance management techniques, including the Hawthorne Effect, to influence dealer behaviors and trends that impact loss performance.

• Establish the “Hawthorne Effect” through regular and consistent onsite presence at assigned dealers
• Develop and maintain relationships with dealer personnel including principles and key decision-makers
• Analyze assigned accounts to identify opportunities for loss control
• Create and implement customized action plans for each assigned dealer to address identified opportunities
• Establish a dealer-facing contact cadence appropriate for assigned dealer based on loss performance
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims
• Perform mechanical inspections at assigned accounts based on business need
• Perform consultative reviews to assess sales versus submission, repair orders and used car trends, communicate results, impact and recommendations to internal and external stakeholders
• Deliver dealer-facing training to support products, processes and action plans
• Ensure accurate and timely documentation of all activities in Sales Force
• Communicate and collaborate regularly with matrix partners to support dealer retention and acquisitions
• Serve as a subject matter expert and assist with training and onboarding new team members
• Participate in additional training, educational activities, and regulatory compliance awareness
• Engage in and lead special projects

• HS diploma or equivalent required.
• Bachelor’s degree preferred
• 4+ years of Automotive industry experience preferred;
• prior dealer experience preferred
• Automotive technical expertise preferred
• Ability to develop relationships with dealer principals and decision makers
• Problem solving capabilities
• Must be able to work independently with…