Account Manager

Account Manager position is available for our Corporate Office in Lancaster, PA with our Client Services team. Candidate should have previous customer service and project management experience. This role supports clients pertaining to special projects, inbound receipts, order fulfillment, and returns processing. The successful candidate has a great opportunity for career growth in the department to become an Sr Account Manager.

Account Manager

Job Responsibilities:

Builds strong relationships internally and externally to create an exceptional customer experience.

Assists in project execution by implementation of activities associated with project set-up, implementation, site-specific client projects and quality control as assigned by Account Manager(s) and Client Services management.

Supports smaller accounts as assigned key point of contact and directly supports meeting client requirements through effective decision making.

Participates in Client Satisfaction Team (CST) meetings as required.

Serves as back-up for other team members in the department.

Performs order and transaction entry daily and as needed. Manages held orders, back orders, drop ship orders, and order status changes. Will also escalate order issues/challenges internally for resolution and communication to client as needed.

Submits daily, weekly, and monthly reports/projects (work orders) to facilities as required for assigned accounts directly in system or via the entry of scheduled activities and makes sure these are billed timely and accurately. May be required to change dates and other report values, as needed.

Performs the following as needed internally or as required for accounts: file transfers and e-mail, maintain out-queues and message logs. Research problems and discrepancies as required by reviewing order details, cycle count results, receiving paperwork and other documents. Develops and maintains procedures for assigned accounts.

Performs other duties as necessary and/or assigned.

Qualifications:

High School Diploma or GED required.

Previous experience managing projects is preferred.

Two (2) years’ experience with a warehouse management system or Business Intelligence tool preferred.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write effective and engaging correspondence both internally and externally.

Intermediate level Excel skills preferred.

Ability to apply conduct instructions in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations and make suggestions and escalate potential challenges to Client Services management.

Must be able to manage multiple tasks simultaneously, collaborate well with peers, and maintain composure during difficult or stressful situations.

Proficient knowledge of Microsoft Word, Excel, Outlook, and PowerPoint are required.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

Benefits:401K with company discretionary match

Bus Discount Program Dental Insurance Employee Assistance Program Health Insurance Life Insurance Long Term Disability insurance

Paid Holiday Hours Paid Time-Off Plum Benefits Short Term Disability Insurance Volunteer Community Service Hours paid by the company

Vision Insurance Weekly Pay What does it take to be a Jay Group Team Member?

Uphold Jay Group Core Values Make it Possible:
We happily and skillfully remove barriers to success for our clients and our employees.

Drive to Innovate:
We have a relentless drive to innovate, simplify and continually improve.

We Win Together:
We recognize that our success depends on our collective genius and that we succeed when our clients succeed.

Built on Trust:
We live our legacy of being open, honest, ethical, and genuine.

Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.

Must be willing to submit a background check.

Ability to work legally in the United States Equal Employment Opportunity Employer Join our team!