Senior Global xCustomer Support Lead; Hybrid
Listed on 2026-10-30
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Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Trans Union is seeking a Senior Lead, Customer Support Operations to oversee a 24x7 Service Desk in a hybrid setup, with in-person work at Crum Lynne, PA and Chicago, IL for a minimum of two days per week. You will manage SLAs, KPIs, staffing, and performance coaching to maintain top-quality customer support across global regions.
You will drive process improvements using Remedy ITSM and Salesforce, coordinate outages, and ensure cross-functional collaboration to protect customer operations and
This role, Senior Global 24x7 Customer Support Lead (Hybrid) at Trans Union, could be your next career step.
The following position is for a Senior Global 24x7 Customer Support Lead (Hybrid) with Trans Union.
Our organisation is growing, and we are hiring a Senior Global 24x7 Customer Support Lead (Hybrid) in PA, United States.
This position is for the Senior Global 24x7 Customer Support Lead (Hybrid) role at Trans Union.
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