Global Customer Service Governance & Capability Leader
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Customer Service/HelpDesk
Job Description & How to Apply Below
Quaker Houghton is seeking a Customer Service Governance & Capability Manager to establish global O2C process framework, SOPs, policies, and knowledge management to enable standardization, compliance, and operational excellence.
The role partners with regional teams and leadership to design and implement global training strategies, role-based learning paths, and certification programs, while maintaining version-controlled process documentation and scalable knowledge platforms.
For the Global Customer Service Governance & Capability Leader position at Quaker Houghton, we are reviewing applications now.
Step into the Global Customer Service Governance & Capability Leader role at Quaker Houghton in PA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in PA, United States.
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