Digital Experience & Innovation Strategist

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and walks of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Leads and manages the strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences. Analyzes data and applies human-centered design, design thinking, service design, and employee insights to identify opportunities, shape future-state concepts, and create intuitive, engaging experiences. Develop journey maps, experience architectures, prototypes, and innovative solutions that simplify complex employee needs and drive meaningful engagement and business impact.

Needs to be hands‑on, able to develop and manage timelines, and be detail-oriented.

• Digital and conversational experience strategy
• Experience architecture and journey design
• Human-centered design and employee insights
• Service design and experience innovation
• Concept development and rapid prototyping
• Emerging technologies and AI-enabled experiences
• Experience optimization and continuous improvement

We need someone with large agency or large enterprise experience who understands high‑quality strategy and writing.

Internal communications experience.

PowerPoint & Figma experience

All your information will be kept confidential according to EEO guidelines.
Additional Information

OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process.

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