Mortgage Servicing Specialist II

SWBC is seeking a talented individual to provide support and assistance in all aspects of loan servicing; monitors third-party service provider by reviewing, researching, and documenting loan-level activities to ensure investor/regulatory compliance; and researches and answers borrower and branch questions related to loan servicing.

You will love this role because there is always a new challenge, you will use your problem solving skills on a variety of different tasks in a fast paced environment.

• Monitors and reviews mortgage sub-servicer’s early collection efforts for compliance with investor/regulatory requirements and contract SLA’s.
• Researches and responds to borrower/branch inquiries related to servicing.
• Reviews mortgage sub-servicer’s loss mitigation efforts for compliance with investor/regulatory requirements and contract SLA’s.
• Reviews all loans referred to foreclosures to determine if mortgage sub-servicer is complying with investor/regulatory requirements.
• Reviews all loans in bankruptcy to determine if all steps have been performed timely and according to investor/regulatory requirements.
• Reviews all FHA and conventional insured mortgage claims made by sub-servicer to determine if claims are accurate and complete.
• Reviews escrow analysis on loans to determine the causes of escrow shortages and escrow overages.
• Reviews monthly invoices from sub-servicer.
• Reviews customer service requests to sub-servicer for timeliness and accuracy in the responses to borrowers.
• Develops and maintains reports on sub-servicer monitors and inquiries to document all of the review activities.

• Some college courses in Accounting, Bookkeeping, Business, related field and/or equivalent work related experience.
• At least four to five (4-5) years’ progressive responsibilities in mortgage loan and collections servicing experience.
• Experience in default/foreclosure/bankruptcy preferred.
• Strong working knowledge of mortgage lending regulations to include FNMA/FHLMC servicing guidelines.
• Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
• Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Excellent communication (verbal and written), organization and interpersonal skills in order to interact professionally and effectively with all staff, borrowers, and financial institution personnel.
• Basic understanding of Accounting principles and the ability to perform math calculations.
• Ability to accurately create documents using Microsoft products such as Word and Excel and be able to quickly learn specialized software.
• Strong organization and prioritization skills in order to work on multiple tasks simultaneously.
• Strong analytical and research skills in order to evaluate and resolve problems.
• Ability to operate office equipment including a calculator/number pad by touch, copy machine, fax, computer, and all appropriate printers.
• Able to sit for long periods of time compiling data, entering and updating information, and other sedentary duties.
• Able to lift and carry 10-20 lbs. of copy paper, computer equipment, or other office materials and supplies.
• Able to climb and stoop with filing, researching, and other related activities.

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program…