Digital Banking Operations Specialist

Description

• Perform electronic banking functions, including setup, configuration, maintenance, and customer support of online banking products, i.e. Net Teller, Bill Pay, Cash Management, Mobile Deposit, etc.
• Monitor and research fraud alerts.
• Perform a variety of computer operation duties by conducting specific system checks, evaluating problems, and proposing and implementing solutions.
• Process incoming and outgoing ACH files, and support Cash Management customers.
• Assist in processing of third-party business payments.
• Perform transaction proof duties to ensure the processing of items by the end of the day.
• Perform a variety of bank statement and notice-related duties, as well as sorting and processing mail.
• Constructively interact with co-workers.

HOURS will average approximately 40 per week. This position is budgeted for 2,080 hours per year.

Requirements

• Proficient in Microsoft Office Suite and related program software.
• Proficient with or the ability to quickly learn position-related software, including AS/400 system.
• Ability to effectively use general office equipment.
• Electronic banking and computer hardware experience.
• Associate degree or equivalent educational experience. (preferred)
• Familiarity with Online and Mobile Banking applications, a plus.