Field Service Engineer

Position: Field Service Engineer I
Who is Script Pro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

If you love to travel, this is the career for you! We are looking for Field Service Engineers across the country who are mechanically inclined and have great customer service to troubleshoot and service our automation robots and related equipment.

Job Summary:

The Field Service Engineer maintains Script Pro's computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points.

Reporting Relationship:
Supervisor, Field Service

Shift: Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

Scope of the Role:

* Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone

* Administer training and support to pharmacy staff when needed

* Diagnose customer workflow issues and optimize Script Pro system performance

* 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)

* Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day

* Must be available with phone on and responsive 24/7 during scheduled shift

Required Qualifications:

* Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred

* Experience with computer systems repair and a strong mechanical aptitude

* Must be 21 years old or older

* General knowledge of IT, Windows NT/XP/7/8/10

* Must be able to lift 70+ lbs. daily, including when traveling by auto or air

* Must be available to work as needed and assigned

* Maturity and integrity are a must

* Strong organizational and customer service skills

Compensation and Benefits:

The starting compensation rate for this role has been established at $24.00 hourly or $50K annually, plus generous overtime and a bonus opportunity. The final agreed-upon compensation is based on a number of factors, including but not limited to individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting.

At Script Pro, we believe that our employees are our greatest asset. That's why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.

* Health:
Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs

* Well-being:
Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Pre-Employment

Conditions:

It is Script Pro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.

Script Pro develops, sells, and supports state-of-the-art products and services for healthcare system customers, including federal agencies such as Department of Defense, VA, Indian Health Services and major hospital systems across the U.S. and Canada. These customers require specific security clearances and health-related tests and vaccines for site access. As a condition of employment, you may be required to obtain federal security clearance (See the Standard Form 85), which can include background checks such as criminal history and drug testing, and/or provide proof of health screenings including tuberculosis, annual flu, and COVID vaccinations (medical or religious exemptions will be considered).

Crossing the U.S.

-Canada border requires a valid passport, no criminal charges, and compliance with Canadian immigration policies (see Canada Inadmissibility List). If your role requires these clearances or health documentation, completion will be mandatory for employment.

This position includes responsibilities for ensuring compliance with…