Senior Business Systems Support Officer

Do you enjoy solving problems, learning how systems work and turning business needs into practical improvements?

Join our Children’s and Education IT Business Systems Team. We’re offering two

Senior Business Systems Support Officer posts, each available on a six-month fixed-term contract or secondment. These opportunities offer the chance to develop your skills and contribute to improvements in the systems that support children’s and education services.

You’ll combine technical skills with an understanding of business processes to help keep our case management systems working effectively and adapt them as services change. This is an opportunity to develop your expertise in system configuration, testing and support, while contributing to changes through the Families First Programme.

Interested in finding out more?

For an informal conversation about the role, please contact Rachel Bolt at Rache

Interviews will take place virtually via MS Teams on Monday 16 November or the afternoon of Tuesday 17 November 2026.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

wellbeing package to cover

all aspects of wellbeing
, both in and out of work, which can also be accessed by your family

• Buy up to

4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme

• Take your bank holidays

flexibly to better suit

your personal circumstances

• Make

Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings

• Access to

development opportunities
, apprenticeships and qualified coaches to support

your personal and professional growth

Paid volunteering hours each year so you can make a

positive impact on our community during your normal working day

• Access to

Peer Support Groups through our IDEAL staff

equality, diversity and inclusion network

• Opportunities to nominate and receive

Employee Recognition Awards

• An

Our Cambs Rewards account, giving you access to in-store and online

discounts as well as our

Car Lease and

Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

Your work will range from investigating system issues to making changes to the forms and workflows that guide colleagues through their day-to-day tasks. Drawing on your technical understanding or knowledge of business processes, you’ll build your understanding of social care and early help and use it to translate service requirements into practical system changes.

You’ll investigate issues affecting our Liquid logic applications—LCS, EHM, EYES and ContrOCC—using calls logged through our service desk, Hornbill. Where supplier input is needed, you’ll liaise with System C through Jira to help progress those issues towards resolution.

Alongside this, you’ll develop your knowledge of system configuration and testing, supporting the introduction of upgrades and fixes provided by System

C. Your attention to detail will help us check that changes work as intended.

You’ll also work with colleagues on tasks arising from the Families First Programme, helping us meet compliance requirements by

1 April 2027 and supporting organisational or system changes following implementation. Priorities may change, so being adaptable and comfortable working collaboratively will be important.

Whilst this role is hybrid there is a regular requirement for working in the office to ensure knowledge and support tasks associated with supporting this fixed term role.

About you

You’ll bring experience of working with case management systems that hold sensitive information, together with a careful, methodical approach to your work.

You may already have…