Counter Salesperson – Waterway

The Counter Salesperson will increase sales and customer satisfaction by efficiently and professionally assisting walk-in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.

• Professionally greet customers. Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, and pleasant telephone etiquette
• Handle difficulties with customers and coworkers with diplomacy and seek assistance when needed
• Sell and promote the branch and company wide promotions and specials as directed
• Enter orders in the computer system and follow up on special requests
• Process customer returns as necessary and execute prompt and effective resolutions to customer issues, as well as; properly complete necessary paperwork neatly and according to company policy
• Evaluate and process warranty claims and follow the company’s, as well as, the manufacturer’s warranty policies
• Maintain working relationships with vendors and internal customers to ensure customer service
• Maintain daily contact with customers to provide information, build and maintain relationships and provide positive feedback to management
• Select the correct products from stock to sell
• Receive payment or obtain credit information
• Clean and maintain the counter area and displays of products in an attractive manner
• Restock displays of merchandise
• Assist and resolve customer complaints
• Keep updated on new product information and upcoming product promotions
• Determine the product required by the customer and suggest alternative and/or additional products related to the customer’s order
• Adhere to all OSHA guidelines and NSI safety and company policies
• Ability to operate forklift and order pickers
• All other duties as assigned

• Customer Focus
• Managing Work
• Navigating within the Organization
• Contributing to team success
• Quality Orientation
• 1-2 years experience in a similar position
• Must be able to lift 50 lbs
• Forklift certification is required

Nicklas Supply offers an attractive benefits package:
health, dental, vision, short-term disability, life, accidental death and dismemberment, company match 401(k), paid holiday, and paid time off.