Sales Order Processor

As a Sales Order Processor, you will play a vital role in supporting the customer journey and ensuring the smooth delivery of products and services across the business. You will be responsible for accurately processing qualified purchase orders within our ERP system, maintaining high standards of data integrity and ensuring all sales order processes are followed efficiently and consistently.

Working closely with colleagues across Sales, Operations and Finance, you will act as a key link between customer requirements and internal fulfilment teams. This is a fast‑paced and varied role that requires excellent attention to detail, strong organisational skills and the ability to manage multiple priorities while delivering exceptional service to both internal and external stakeholders.

We are looking for a proactive and adaptable candidate who takes ownership of their work, demonstrates initiative and thrives in a collaborative environment. In return, you will have the opportunity to contribute directly to the success of the business, build strong cross‑functional relationships and develop valuable experience within a customer‑focused operation. As an ambassador for Synectics, you will consistently represent the organisation in a professional, courteous and positive manner, whether communicating in person, via email or over the telephone.

• Accurately review, validate and process customer purchase orders in line with company procedures and service level expectations, ensuring timely order fulfilment and an excellent customer experience.
• Verify that all required order information, supporting documentation, pricing and approvals are complete and compliant prior to processing, proactively resolving any discrepancies.
• Build and maintain effective working relationships with colleagues across Sales, Operations, Finance and Procurement to obtain and share information, resolve queries and support seamless business operations.
• Manage purchase order and contract amendments in accordance with established change control processes, ensuring all revisions are accurately documented, authorised and communicated to relevant stakeholders.
• Maintain accurate and organised electronic records, ensuring all order‑related information and documentation is securely stored, fully traceable and readily accessible for operational and audit purposes.
• Monitor, prioritise and respond to enquiries received through the shared Operations mailbox, ensuring requests are actioned promptly, professionally and within agreed timescales.
• Maintain accurate and up‑to‑date customer, opportunity and order information within Salesforce CRM, supporting effective reporting, forecasting and customer relationship management.
• Provide reception cover and general administrative support as required, delivering a professional and welcoming experience for visitors, customers and colleagues.
• Identify opportunities to improve processes, enhance data accuracy and increase operational efficiency, contributing to the continuous improvement of the Sales Order Processing function.
• Support the wider Operations team with additional duties and projects as required, demonstrating flexibility and a collaborative approach to achieving business objectives.
• To be an ambassador of Synectics’ behaviours and values which are: we are human, we are customer driven, we are enterprising and we are honourable.

• Exceptional organisational and time‑management skills, with the ability to manage multiple tasks, prioritise workloads effectively and consistently meet deadlines in a fast‑paced environment.
• Strong attention to detail and a commitment to accuracy, ensuring that information, documentation and data are processed to the highest standard.
• Analytical and methodical in approach, with the ability to review information, identify key details, resolve discrepancies and make informed decisions within established processes.
• Excellent verbal and written communication skills, with the confidence to build positive working relationships and communicate professionally with colleagues, customers, suppliers and stakeholders at all levels.
• A proactive and…