Lloyds Banking Group - Customer Support

Lloyds Banking Group - Customer Support - Scunthorpe Region page is loaded## Lloyds Banking Group - Customer Support - Scunthorpe Region locations:
Scunthorpe 107/113 High Street:
Lincoln 202 High Street:
Horncastle 14 High Street posted on:
Posted Todaytime left to apply:
End Date:
February 21, 2026 (7 days left to apply) job requisition :
152331
** End Date
** Friday 20 February 2026
** Flexible Working Options
** Flexibility in when hours are worked
** Job Description Summary
** We have a range of full time and part time vacancies available in Scunthorpe, Grimsby & Lincoln.
** Job Description
***
* JOB TITLE:

** Customer Support
** LOCATION(S):
Scunthorpe, Grimsby & Lincoln.
** Working across our Lloyds and Halifax branches within a reasonable distance.

*
* HOURS:

** We have a range of full time and part time vacancies available
** WORKING PATTERN:
** Full time & Part time, including Saturdays
** SALARY:** £26,200, increasing to £26,950 after 6 months.

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £31,450 for our highest skill level.
*
* Please note:

** Interviews may take place at various locations across Scunthorpe, Grimsby, and Lincoln. Your interview venue may differ from the branch you are ultimately assigned to
** About this opportunity
** You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)
** Grow Your Career with Our Skill Progression Framework
** At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
** What you’ll need
*** Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
* The commitment to deliver on your promises and going above and beyond for your customer.
* A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
* If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
** About working for us
** Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a…