Customer Service Lead & Helpdesk Coordinator
Job in
Scunthorpe, Lincolnshire, DN15, England, UK
Listed on 2026-08-21
Listing for:
Co-op Digital
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Job Description & How to Apply Below
Co-op Wholesale is seeking a Customer Service Co-ordinator in Scunthorpe. This full-time role (37.5 hours) offers hybrid work with a minimum of two days in the office and some Saturdays. You will manage the Helpdesk inboxes, delegate work, and support training to ensure a best-in-class service for wholesale partners.
You’ll handle complex partner queries, monitor performance, and help record recalls. The team collaborates with DHL to investigate issues, with an emphasis on customer satisfaction
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