Onboarding Co-ordinator

Onboarding Co‑ordinator

We're looking for an enthusiastic Onboarding Co‑ordinator to join a busy Adult Skills team at DN Colleges Group. This role is perfect for someone who is organised, reliable, and ready for a new challenge. The Group Onboarding Co‑ordinator is a crucial member of the Adult Skills curriculum team, primarily responsible for onboarding students onto their qualifications via e‑learning platforms, into the classroom, and workplace learning courses.

The role will involve liaison with students, employers, curriculum colleagues and central college services such as Student Information Services. This role is essential in ensuring a smooth and efficient onboarding process for all our students within the curriculum areas.

• Enrol students onto online learning platforms, classroom learning and workplace courses, ensuring all necessary documentation and information are accurately processed within a timely manner.
• Respond to student and employer queries via email, phone, and other communication channels, maintaining a high level of customer service.
• Provide timely and effective support to students in accessing online systems, classroom learning, and workplace courses, addressing any technical issues or queries they may have.
• Maintain and update learner records utilising the college’s MIS, ensuring data accuracy and confidentiality.
• Work closely with other departments, including IT and academic colleagues, to ensure students receive comprehensive support.
• Conduct orientation sessions for new students to familiarise them with the online learning platforms and resources available.
• Gather feedback from students regarding their onboarding experience and suggest improvements to enhance the process.
• Ensure all onboarding activities comply with college policies and associated funding rules and guidance.
• Carry out relevant general administration duties within the Team.

• Some admin and/or customer service experience.
• Level 2 or higher qualification in a relevant discipline or equivalent appropriate experience/technical expertise within the education sector.
• A positive, can‑do attitude with good communication skills.
• Organised and detail-focused, able to manage tasks without losing track.
• Dependable and flexible, comfortable with changing priorities.
• Able to use initiative and a proactive approach when solving problems.

• Competitive salary
• 30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas.
• Professional development opportunities.
• Access to same‑day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme.
• On‑site gym & florist (site dependent).
• Access to our In‑house Food Hall & Coffee Shops.

• Safer Recruitment:
  As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
• Right to Work:
  Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

4th January 2026

North Lindsey College has been a key training provider in Scunthorpe for over 60 years, helping thousands of people throughout the years to go on to achieve their dreams. We offer post-16 study programmes, apprenticeships, trainee ships, part-time short courses and Higher Education programmes. Across all of our provision we work closely with employers across every sector in this region and further afield, to help you gain the skills you need to progress into your chosen career.

All employees at DN Colleges Group enjoy a generous annual leave allowance, as well as an additional 2 weeks closure over the Christmas period. We encourage all our teams to take regular breaks, no longer than 3 weeks, to enjoy a healthy work life balance.

DN Colleges Group are committed to Health and Wellbeing of all our employees. We have an increasing number of provisions exclusive to our employees, designed to help you stay at your best or to assist and provide support when you need it.

On site nursery, generous annual leave, 2 weeks off at Christmas, electric car scheme, Vivup – Employee Wellbeing and Benefits platform, wellness initiatives, onsite fitness classes, cycle to work, free eye care vouchers, discounted hair and beauty services, on site nursery, online access to Remploy which is our 24/7 confidential mental health and counselling resource, in‑house counselling/safeguarding specialists to assist in wellbeing.