Patient Care Navigator

The Care Navigator plays a pivotal role in supporting safe, effective patient care and ensuring smooth patient flow across Ward 28 and Ward 29. Working closely with the multidisciplinary team, you will help coordinate care from admission through to discharge, promoting early discharge planning and preventing unnecessary delays. You will support the shift leader in delivering structured and effective board rounds, identify and address barriers to discharge, and liaise with internal teams and community services to facilitate safe, timely transitions of care.

The role requires strong organisational skills, clear communication, and the ability to work both independently and collaboratively in a busy surgical environment. As a Care Navigator, you will contribute directly to improving patient experience, reducing length of stay, and minimising avoidable readmissions, ensuring patients receive high-quality care and are discharged at the earliest safe opportunity.

• Support the Shift Leader in coordinating and delivering effective daily board rounds.
• Promote early discharge planning from the point of admission.
• Identify,
  ** escalate**, and help resolve barriers to discharge in a timely manner.
• Liaise with the multidisciplinary team (MDT) to coordinate patient care and discharge plans.
• Communicate effectively with patients, families, and carers regarding discharge arrangements.
• Work closely with community services and external agencies to facilitate safe transitions of care.
• Ensure discharge documentation and referrals are completed accurately and promptly.
• Monitor patient flow and support timely transfers within the hospital where required.
• Contribute to reducing length of stay and preventing avoidable readmissions.
• Maintain accurate records and provide updates on discharge progress.
• Escalate any concerns relating to patient safety, delays, or complex discharge needs.
• Support service improvement initiatives aimed at enhancing patient flow and experience.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As teaching hospitals working with the Hull York Medical School, we lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.