Trainee Dynamics Central Service Desk Analyst Apprentice IT support and services

At this company, they recruit for a variety of IT roles. Join their team and leverage your technical expertise to help businesses stay secure, productive, and ahead of the curve. They are recruiting an accounts apprentice to join their busy team.

Accounts or Finance Assistant Level 2

• You will be part of the frontline support team
• Helping to deliver excellent customer service while learning how to resolve technical and software queries
• You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs
• Collaborating with colleagues to resolve customer issues
• Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems
• Your AAT studies will build your knowledge of finance processes
• This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working

Monday – Friday, 9am – 5pm.

Apprenticeship Minimum Wage (£7.55 per hour)