Cloud & Infrastructure Trainee

Kick start your IT career with an apprenticeship that puts you at the heart of a fast paced MSP environment! You’ll follow a clear development pathway designed to grow your technical skills, gain real hands‑on experience, and progress confidently into a rewarding future in IT Infrastructure.

Under guidance and mentorship from senior engineers, the trainee contributes to enhancing customer technology environments, supporting the reliability, security, and performance of both on‑premises and cloud‑based infrastructures.

The role provides hands‑on experience across servers, networking, cloud platforms, and end‑point support, with installation projects and customer communication carried out in collaboration with senior team members.

• Carry out basic IT installation tasks under supervision, following clear instructions and established procedures.
• Assist with straightforward technical projects such as hardware installations and cloud policy configuration.
• Assist with the creation and maintenance of technical, site, and project documentation.
• Support the setup of user accounts, devices, and access permissions following guidance from the team.
• Actively participate in and complete all requirements of the Level 3 Information Communication Technician Apprenticeship, including scheduled training, assessments, reviews, and off‑the‑job learning – completion of the apprenticeship is a core requirement of the role.

• Make simple day‑to‑day decisions confidently within clearly defined boundaries and with guidance from senior team members.
• Use basic troubleshooting and installation steps to identify straightforward issues, asking for support when problems become more complex.
• Follow structured processes and checklists to ensure tasks are completed safely, securely, and correctly.
• Build confidence in understanding how your tasks contribute to wider IT goals such as system uptime, security, and user satisfaction.

• Take ownership of your learning, development, and apprenticeship commitments.
• Seek regular feedback and apply it to strengthen your technical and professional skills.
• Show curiosity about how IT infrastructure works and how it supports the wider business.
• Demonstrate resilience when facing technical challenges or busy periods.
• Take proactive steps toward progressing within the IT Infrastructure career pathway.

As part of the role, the successful candidate must enrol onto and complete the Level 3 Information Communication Technician Apprenticeship. Completion of this apprenticeship is a mandatory requirement and forms a core part of the training, development, and progression pathway for the IT Infrastructure & Cloud Trainee position.

The IT Infrastructure & Cloud Trainee role forms the foundation of the IT Professional Services development framework. At the end of the 24‑month program, and upon successful completion of the apprenticeship and Academy milestones, individuals may progress into the role of Desktop Implementation Engineer.

• Strong interest in IT, cloud technologies, and problem‑solving, with a clear desire to work in IT as a long‑term career.
• Basic understanding of networking, operating systems, and cloud technology.
• Good communication and organisation skills.
• Ability to follow instructions, prioritise workload, and manage time effectively.
• Proficient with Microsoft Office tools; confident learning new systems.
• GCSE Maths & English at Grade C (4) or above (or equivalent).
• Legal right to work in the UK.
• Full UK driving license and willingness to travel as required.
• Car insurance with cover for business use.

• Reliable, consistent, and committed to quality.
• Enthusiastic about learning and developing technical capability.
• Calm and resilient in challenging situations.
• Professional and service‑oriented approach.
• Curious, proactive, and eager to take ownership of tasks.
• Committed to continuous improvement and personal development.

NMW/NLW – dependent on age.

35 hours per week (Monday – Friday).

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