Maintenance Manager

# Maintenance Manager
** Job type:
** Permanent
* * Salary:** £43,580per annum
*
* Location:

** Scunthorpe, North Lincolnshire Apply now## About this role|  |  || --- | --- ||
*
* Job Title:

Maintenance Manager** |
** Team:
Maintenance** ||
** Service:
Property Services** |
** Responsible to:
Regional Manager** |This is a job working for Ongo.  Salary is £43,580
** Job Summary
** To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patchfrom issue to completion including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.
** Main Responsibilities
*** Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.
* Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.
* Liaise daily with the planning team to allocate, schedule, and monitor job progress.
* Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.
* Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.
* Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.
* Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.
* Complete post-inspections to ensure works meet quality and specification standards.
* Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.
* Maintain accurate records of van checks, inspections, and toolbox talks.
* Handle complaints, complex repair issues, or escalations within your area professionally and within time frames.
* Lead by example in delivering excellent customer service.
* Promote a culture of ownership and respect among operatives when engaging with residents.
* The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongos Safeguarding policies and procedures*.
*** Skills, Competence, Experience Required
*** Experience supervising or leading repairs teams in housing or a related field.
* Strong knowledge of building repairs, void standards, and trade practices.
* Track record of managing performance and delivering service improvements.
* Good understanding of value for money and cost control.
* Ability to build positive relationships with planners, residents, and contractors.
* Health & Safety qualification (e.g., IOSH Managing Safely).
* Familiarity with social housing regulatory standards.
* Excellent communication and leadership skills, with the ability to motivate and develop teams.
* IT literacy, including experience using job management systems and reporting tools.
* Previous experience of working to targets and within timescales.
* Working as part of a team, as well as on an individual basis.
* Ability to work flexibly, including evening/weekend working
* Full driving licence.

Closing date for applications is Wednesday 15 July
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