Sales & Customer Engagement Manager - HARGROVE

Position Overview

The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer Engagement Manager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.

The Customer Engagement Manager will report to the GSO Sales Leader.

• Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
• Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
• Manage demonstrations to introduce Encore, Encore’s approach, and solutions as relevant to each contact.
• Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts.
• Understand customer’s needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption.
• Identify and develop additional event leads via targeted prospecting.
• Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
• Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed.
• Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value.

• Oversee the sales process for identified opportunities and key account assignments.
• Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
• Ensure compliance and consistent execution of any customer agreements across Encore’s executing divisions.
• Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.

• Meet and exceed monthly and quarterly revenue quotas.
• Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.

• Effectively communicate the customer’s needs internally across multiple departments.
• Liaise with internal resources to convey technical requirements, budget expectations, and timelines.
• Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
• Consistently monitor and update demos based on platform development and updates.
• Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
• Maintain latest solutions knowledge through regular training and development opportunities via Encore
  
  U or other training opportunities as they are presented.

• Bachelor’s Degree or equivalent
• 3+ Years’ experience in Sales
• Seasoned Sales Professional with a go get/hunter sales mindset
• Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
• Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business
• Existing non-preferred/strategic account relationships preferred
• Experience in building relationships and…