Customer Service Representative; FTC

Position: Customer Service Representative (6 Month FTC)
Customer Service Representative / Administrator (6 Month FTC)

Seaham (On-site)

Up to £27,000 per annum (pro rata)

6 Month Fixed-Term Contract

Select Talent Group (STG) is partnering with a well-established manufacturing business to recruit a Customer Service Representative / Administrator on an initial 6-month fixed-term contract.

This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You'll be at the heart of the business, ensuring orders are managed efficiently from initial enquiry through to delivery, while providing exceptional service every step of the way.

The Role

Reporting to the Customer Services Supervisor, you'll be responsible for coordinating customer orders, communicating with internal departments, and ensuring customers receive a first-class experience.

Key Responsibilities

* Process and manage customer orders using the company's ERP/MRP system.

* Review and confirm orders, ensuring all information is accurate.

* Keep customers updated on the progress of their orders and proactively manage expectations.

* Coordinate order amendments with customers and internal teams.

* Liaise with Planning, Sales and Production to ensure on-time delivery.

* Respond to customer enquiries and supply chain-related queries.

* Handle customer complaints and support investigations through to resolution.

* Maintain accurate customer records and master data.

* Provide administrative support across the customer service function.

* Support colleagues and provide cover where required.

About You

We're looking for someone who enjoys working with people and has excellent organisational skills. You'll ideally have:

* Previous experience in a Customer Service or Customer Support role.

* Experience working within a manufacturing, engineering or supply chain environment.

* Experience using ERP systems such as SAP, Oracle or similar.

* Excellent communication skills, both written and verbal.

* Strong attention to detail and organisational skills.

* Good IT skills, including Microsoft Excel, Word and Outlook.

* A proactive, positive attitude with the ability to prioritise workload and solve problems independently.

What's on Offer

* Salary up to £27,000 per annum (pro rata)

* Full-time, on-site role based in Seaham

* Initial 6-month fixed-term contract

* Opportunity to join a successful manufacturing business with a supportive team environment

* Immediate start available

If you're an organised, customer-focused professional looking for your next opportunity, we'd love to hear from you