AWS Connect Developer CCaaS

AWS Connect Developer | Contract | Hybrid 6 month contract with strong day rate on offer. Looking for an AWS Connect Developer with solid hands-on delivery experience across Amazon Connect, contact centre platforms, and AWS AI services. This role sits within a major enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies. Key experience required:
Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations AWS services including Lambda, API Gateway, S3 and Cloud Watch

Experience with Amazon Lex, AI/ML services and LLM integrations Type Script / modern JavaScript development CI/CD, Dev Ops and serverless architecture experience Ability to build scalable, resilient and secure contact centre solutions Strong stakeholder engagement and production support capability AWS certifications highly desirable Hybrid working with 1 day per week onsite. This is a genuinely strong opportunity for someone who enjoys building modern AI-enabled customer platforms rather than endlessly firefighting legacy call centre nightmares from 2007.

For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.