Deputy Manager

Deputy Manager – Seaham

Salary £28,038p.a. + bonus potential up to £2k p.a. (subject to meeting pre‑agreed measures). Supporting the Store Manager in daily store operations, team management, store standards, stock management and delivering excellent customer service to our pet parents.

• Competitive salary of £28,038p.a. plus annual bonus potential up to £2k p.a.
• Financial Wellbeing Package (Stream):
  Access earnings early, plus savings tools and discounts.
• Retail Trust Membership:
  Counselling, wellbeing and financial support.
• Colleague Discounts:
  Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support:
  Online GP, mental health services, fitness programmes, dental care and cancer support.
• Workplace Pension:
  Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off:
  Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave:
  Maternity and paternity packages above statutory levels.
• Recognition & Rewards:
  Top Dog Award with extra day off and perks.
• Lifestyle Benefits:
  Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development:
  Ongoing training for career growth.

• Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence, managing people, financial performance, store standards and customer service.
• Lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being Genuine, Wise, Eager, Focused, Together.
• Ensure you and your team deliver exceptional customer service, providing a great shopping experience and demonstrating strong pet and product knowledge (training given).
• Deliver the highest standards of pet care and ensure the welfare of pets is a top priority, promoting responsible pet ownership.

• Passion for pets and people; delight customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, having deputised for a Store Manager and managed the business daily.
• Strong teamwork, communication skills and ability to build high‑performing, engaged teams.
• Proven track record in developing business performance and exceeding KPIs while maintaining high store standards including health & safety and legal compliance.
• Commercially aware with a proactive approach and strong planning and organisational skills.assistant analysis
  
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