Store Manager, Retail & Store Manager

Retail Store Manager – Jollyes Pets - Seaham. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

• Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a.
  * subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

• Report to the Regional Manager and lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being:
  Genuine, Wise, Eager, Focused, Together.
• Hold full responsibility for all aspects of running a successful store. Manage KPIs around people, store standards, customer service and financial performance, maximising both turnover and gross margin while controlling costs.
• Ensure you and your team deliver the highest standards of pet care and prioritize the welfare of pets, promoting responsible pet ownership.
• Deliver exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge (
  * training given).
• Recruit, motivate, train and develop your team, review and manage performance, and promote Jollyes as an employer of choice within your community.
• Ensure clear communication of key business updates and individual and team objectives.

• Passion for pets and people, delighting customers with an unrivaled shopping experience.
• Previous retail store management experience, taking a hands‑on approach to daily business operations and planning for short, medium and long‑term success.
• Sound decision maker, able to communicate objectives effectively and build high‑performing, highly engaged teams, with succession plans for future leaders.
• Proven track record in developing business performance and exceeding KPIs, while maintaining the highest store standards including health & safety and legal compliance.
• Commercially aware, able to manage a P&L and adopt a proactive approach.
• Willingness to travel to the store out of hours or provide cover in other stores; own transport with a UK driving licence.
• Full‑time, permanent position – 40 hours per week, working 5 days out of 7.

Jollyes are an award‑winning UK pet retailer with over 100 stores and more than 50 years of pet expertise. Accredited as an age‑inclusive employer and committed to sustainability, we welcome applications from all age groups (16+). Our employees enjoy a supportive environment that values their contributions and promotes growth.