Operations Process Manager

Farmers & Merchants Bank of Long Beach

Job Summary: The Operations Process Manager is a highly motivated, experienced individual tasked with leading the strategy, development, and management of deposit products and processes that support the Bank’s internal and external operations. This role ensures the competitiveness, security, and efficiency of the Bank’s products and operational processes for business and consumer clients, requiring deep knowledge of financial services, payment systems, regulatory requirements, and product management experience.

Pay Range: $92,560.00/yr - $/yr

• Process Streamlining and Control Automation
  • Lead end-to-end process improvement initiatives: map and analyze existing workflows, identify optimization opportunities, implement enhancements, and drive automation.
  • Act as the primary liaison between business and technology teams for all deposit‑related initiatives.
  • Communicate product vision, strategy, and progress to stakeholders across the organization.
  • Collaborate with marketing and sales to develop go‑to‑market strategies, training materials, and product documentation.
  • Work with the Director of Continuous Improvements, project teams, IT, and business partners to assess and implement process enhancements.
• Compliance & Risk Management
  • Ensure all deposit products and processes comply with OFAC, AML/BSA, and other federal and state laws.
  • Collaborate with compliance and risk management teams to implement and monitor controls.
  • Stay current on regulatory changes and payment system developments that may impact the wire department.
  • Document first‑line‑of‑defense controls, compliance requirements, risk analyses, and process assessments.
• Develop and execute a strategic roadmap for the Bank’s deposit products, aligning with business objectives and market trends.
• Conduct market research, competitive analysis, and customer feedback sessions to identify opportunities for product enhancements and new service offerings.
• Define product vision, goals, and KPIs to measure success.
• Own the end‑to‑end product lifecycle—from ideation and requirements gathering to launch, post‑launch analysis, and continuous improvement.
• Work closely with technology, operations, compliance, legal, and sales teams to define and prioritize product requirements.
• Create detailed product specifications, user stories, and acceptance criteria.
• Manage the product backlog and prioritize features based on business value, technical feasibility, and customer impact.
• Performance Monitoring & Optimization
  • Monitor product performance, customer usage, and operational metrics to identify areas for improvement.
  • Analyze customer feedback and support tickets to inform product decisions.
  • Continuously seek ways to streamline processes, reduce manual intervention, and enhance client experience.
  • Assess OAD departments and branch processes to identify opportunities for efficiency improvements through automation.

• Perform research, administrative, and analytical duties in support of department functions, operations, programs, and projects (Operations Administration, Operations Information & Support Center, Operations Support Group, and Wire Department).
• Assist in the coordination and presentation of Operations meetings.
• Assist in the department’s Tour of Duty; conduct training and provide feedback to participants.
• Perform administrative and clerical duties as needed.

• Bank Protection Act
• Bank Secrecy Act
• FDIC Insurance
• General Branch Operations
• New Accounts Policies and Procedures
• Operations Policies and Procedures
• Privacy Act
• Products and Services
• Regulations CC, D, DD, E

• Consulting experience is a plus but not required.
• Banking experience or knowledge preferred.
• Experience with automation tools (Appian, Raga, n8n, Unqork).
• SQL (Structured Query Language).
• Python.
• Proficient computer skills, including Microsoft Word, Excel, Outlook, etc.
• Professional interpersonal and communication skills, both oral and written.
• Ability to set priorities and work under tight deadlines.
• Analytical and organizational skills.
• Attention to detail.
• Critical thinking, judgment &…