Operations Specialist

Join to apply for the Central Operations Specialist 1 role at Farmers & Merchants Bank of Long Beach

1 week ago Be among the first 25 applicants

Join to apply for the Central Operations Specialist 1 role at Farmers & Merchants Bank of Long Beach

Get AI-powered advice on this job and more exclusive features.

This range is provided by Farmers & Merchants Bank of Long Beach. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.50/hr - $30.50/hr

Job Summary

The Central Operations Specialist is responsible for performing background operational duties and to support branch personnel with operational functions focusing on client service, operational integrity, and risk mitigation. This includes processing, reviewing and completing operational reports and performing operational tasks to fulfill client requests and regulatory/legal transactions. The Central Operations Specialist also provides guidance to branch staff to ensure compliance with Bank policy and procedures, prepares periodic reporting for operational performance and governance, provides quality customer service, and offers problem resolutions consistent with Bank needs and initiatives.

The Central Operations Specialist must maintain a professional image in appearance and communications.

• Accurately prepare and complete all operational reports required by the Bank within established deadlines

• Effectively manage daily tasks to meet or exceed the expectations of department Service Level Agreements

• Process incoming requests in compliance with the established procedures, through various communication and workflow systems

• Ensure internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch stop payments, alerts, and any other reports within the department’s responsibilities

• Identify areas for improvement, seek solutions, and implement approved changes to increase efficiency and productivity

• Process incoming legal attachment orders including, levies, writs and subpoenas

• Perform review and completion of the JHA’s Positive Pay exception items

• Prepares and responds to verification of deposit requests

• Perform maintenance input and verification as designated by Management

• Perform rate changes to the system both at the account and service charge level

• Analyze, calculate, and process interest rate adjustments

• Submit periodic Federal and State Withholding payments and reporting, including the annual IRS 945 tax filing

• Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies

• Manage the Department email/e-fax inbox. This includes replying to emails, forwarding emails/e-faxes to appropriate staff members and filing emails/e-faxes per department procedures

• Comply with federal & state, internal regulations and bank security guidelines

Central Operations Specialist & Classifications

The Central Operations Specialist position has multiple levels, and each level is defined in the Central Operations Specialist Classifications document. The Central Operations Specialist Classifications document will include additional essential duties and required knowledge and skills for each level.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

• Maintain department files, both paper and electronic

• Assists in the department Tour of Duty; conducts training and provides feedback to the participants

• Perform general clerical duties including but not limited to; photocopying, faxing, mailing, scanning, and filing

• Actively participate in the Bank’s/department’s incentive plan and project initiatives

Required Knowledge

• Operations Policy and Procedures

• Teller Operations
• Branch Operations…