Airline Support Engineer; Experienced or Senior

Airline Support Engineer (Experienced or Senior)

Join to apply for the Airline Support Engineer (Experienced or Senior) role at Boeing
, located in Seal Beach, CA
.

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment that welcomes, respects, and includes every teammate, offering great opportunities for professional growth.

• Proactive technical customer advocate for selected airline customers. Lead and understand the perspective of the airlines you represent, know the products Boeing provides, and work together with the Customer Support team.
• Develop thorough knowledge of top customer issues. Lead and drive customer issues to closure by coordinating with functional/integration teams within Boeing.
• Maintain frequent contact and coordination with Boeing Field Service Representatives and customer airlines.
• Author and review documentation associated with the airlines, utilizing Boeing Communication System messages, trip reports, meeting minutes, reliability reports, etc.
• Know the products Boeing supports, including knowledge of commercial model airplanes and airline operations and an understanding of Boeing Customer Support products.
• Work collaboratively with other teams to build and maintain relationships with Service Engineering, Field Service Representatives, Customer Engineering, Program Management, Sales, and Airline Logistics.
• Use program management skills to lead resolution of customer in‑service issues, assess priorities, determine available resources and develop action plans to resolve the highest priority issues.
• Manage multiple projects and demands in a dynamic, fast‑paced environment. Communicate plans for supporting customers to internal and external organizations and monitor/follow up to ensure proper execution and closure.
• Proposed actions to be taken are executed.
• Interact and work with senior‑level executives and mid‑level managers at airlines and at Boeing.
• Possess strong verbal and written communication skills and the ability to build constructive relationships in a technically and culturally diverse environment.
• Coordinate and present to Airline Customer and Boeing Executive Leadership.
• May be asked to lead activities across customer accounts.
• Work alternate shifts periodically when needed to support the 24/7 needs of the customer.
• Travel periodically to integrate with customers, suppliers, and other organizations. Ability to travel domestically and internationally, with travel not exceeding 25%.

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry, or a non‑US equivalent qualification directly related to the work statement.
• 5 or more years of related work experience or an equivalent combination of technical education and experience.
• Willingness to work extended hours as needed to meet business demands.

• 9 or more years of related work experience or an equivalent combination of technical education and experience.
• Experience working with organizational leaders to develop and implement plans and objectives.
• Experience supporting technical questions for airplane programs or similar.

This position is expected to be 100% onsite at Seal Beach, CA
.

Boeing is a Drug Free Workplace. Post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

This position is not a union‑represented position.

At Boeing, we deliver a Total Rewards package that attracts, engages, and retains top talent. The package includes competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time‑off options. Pay is based upon candidate experience, qualifications, market and business considerations.

• Experienced (Level
  3): $119,850 –…