Service Manager​/Service Advisor Manager

Location: Sealy TX, (Just west of Katy and Houston)

Rev Date:12/16/12025

Looking for a dedicated, hands‑on, experienced Service Manager to develop, build, and operate a new CDJR dealership’s Service Department, in Sealy, TX, just west or Houston.

• An honest positive work environment, where people sincerely care about each other and customers. We might just be the best place you have ever worked. We are not a good fit for negative or lazy people, who are not in a habit of going out of their way to help others.
• You will be working for one of the most respected family‑owned dealer groups in Texas. We are an organization where honesty and integrity mean something.
• Our stores consistently earn high CSI, high employee satisfaction ratings, and produce high volume sales.
• All of our stores have an ultra‑low turnover rates.
• We are a career organization that looks after our people long term. We are always willing to invest in our people, weather it is providing training, or helping someone reach their goals.
• Above average compensation.
• Paid time off and holidays. We want you to have time to enjoy your life and family.
• Ongoing training and professional development opportunities.
• Medical, Dental, and Optical Insurance

This role requires hands‑on strong leadership, excellent and positive communication skills, and a complete and deep understanding of the full spectrum of knowledge required to operate a successful service department that genuinely exceeds customer expectations.

• Lead, mentor, and motivate our team of service advisors, technicians, and support staff.
• Ensure step by step that each employee follows our processes and protocols on a daily basis.
• Plan ahead daily and weekly to ensure all staff and resources are in place to exceed customer satisfaction every day every hour.
• Continually improve and update our protocols and process.
• Continually improve our staff’s ability to deal with customers and to maximize positive outcomes.
• Ensure all staff meet manufactures certifications and requirements. Develop and implement training programs to enhance team skills and knowledge in all areas needed.
• Set performance goals for individual staff members and conduct monthly individual evaluations.
• Handle customer complaints and disputes promptly and professionally.
• Develop strategies to improve customer retention and satisfaction.
• Personally assist customers on a daily basis, including making appointments, and taking phone calls.
• Oversee daily operations of the service department, ensuring efficiency and productivity.
• Monitor service workflow and manage schedules to optimize service capacity, and proactively have things set up so customer satisfaction is never
• Maintain an organized and clean service area.
• Develop and manage the service department budget.
• Track key performance indicators (KPIs) and implement strategies to meet financial targets.
• Analyze service department metrics and proactively prepare reports for management.
• Ensure all repairs and maintenance are performed to the highest standards.
• Stay updated on the latest automotive technologies and repair techniques.
• Manage inventory and order parts as needed.

• Four years of proven successful service department management experience in high volume franchised automotive Service Department.
• Must possess a high level of honesty and integrity.
• Excellent communication skills with demonstrated sales and customer satisfaction experience.
• Mastery of basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
• Mastery of basic business computer and software use.
• Demonstrated ability to forecast goals and objective for the department, including preparing and administering an annual operating budget for your department.
• Demonstrated ability to manage and produce reporting systems required by Ownership, General Management, and / or the factory.
• Mastery and knowledge of all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Demonstrated ability to ensure compliance with manufacturer warranty and policy procedures.
• Demonstrated ability to manage and account for all documents; ensuring that none are missing, and all are processed correctly.