IT Field Technician

• Location 200 West Race Avenue,Searcy, AR, 72143,United States
• Job Category Information Technology
• Required Degree High school
• Travel 50%
• Manage Others No

Contact information

Description

Job Title: IT Field Technician Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)
Travel: 20-40%

• High school diploma or equivalent
• Six (6) to twelve (12) months of related experience preferred
• Strong communication skills with the ability to work independently and collaboratively in a team

Discover a rewarding career  are seeking a skilled, personable, and enthusiastic IT Field Technician to join the Arcare team. In this role, you will be responsible for diagnosing, troubleshooting, and repairing computer hardware, software, communication equipment, and network services. You will proactively install and configure computer systems, hardware, software, personal computers, operating systems, servers, peripherals, and communication equipment. Support from the IT Senior Field Technician may be provided as needed to ensure the smooth operation of our technology services.

The right candidate will be eager to learn and adapt to new technologies, helping to enhance the efficiency of our organization. This position is ideal for someone who enjoys working with technology and is passionate about helping others succeed in their roles.

• Regular attendance at work is required .
• Answer user inquiries regarding computer software or hardware operations to resolve problems .
• Enter commands and observe system functioning to verify correct operations and detect errors .
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems .
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software .
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities .
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support .
• Refer major hardware or software problems or defective products to vendors or technicians for service .
• Prepare evaluations of software or hardware and recommend improvements or upgrades .
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software .
• Inspect equipment and read order sheets to prepare for delivery to users .
• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis .
• Provides help desk direction and support. Supervises and coordinates responses to Arcare comparison analysis .
• Supervises and participates in computer hardware and software upgrades .
• Takes initiative in establishing and achieving standards for equipment and networks including service qualities, availability, and customer service .
• Participate in the continuous improvement of operation system through upgrades, implementation of new standards and procedures, tool development, virus and patch resolution .
• Supervises the documentation of user, hardware, and software inventories and documents procedures utilized to correct problems and publish or the Arcare Intranet help site .
• Set up technology assets for network use .
• Coordinates and establishes new users on the system. Establish and maintain network users, user environment, directories, and security .
• Performs other duties as prescribed and directed by the VP of Technology .
• Participates in organizational performance improvement activities .

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same:
Health for All
. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting…