Lead Field Service Technician- Walmart- Searcy, AR

* Maintenance and service of fuel cells at customer sites.
* Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
* Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
* Providing emergency support service to customers as required.
* Purchasing tools, equipment, and parts for customer service and support as required.
* May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
* May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
* Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
* Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
* Exhibiting and enforcing safety procedures in the field or customer sites.
* Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
* Represent Plug Power in a professional manner at all times and in all interactions
* Perform other duties as assigned.
* Minimum high school diploma or equivalent with technical electrical coursework
* Three (3) or more years of direct experience in mechanical and electrical troubleshooting
* Formal training and education may be also considered in lieu of direct experience
* Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
* Must be able to lift 50 pounds on regular basis unassisted
* Knowledge of lift truck operation and applications is highly preferred
* General mechanical aptitude is required
* Computer and software systems skills as applicable to position including but not limited to:
Word, PowerPoint, Excel, and Outlook
* Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
* Excellent verbal and written communication skills
* Creativity in solving technical problems
* Ability to work independently
* Uncompromising dedication to quality
* Exceptional time management skills with the ability to handle multiple tasks
* Punctual and reliable
* Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
* All necessary onboarding/customer site training is complete (outlined on LMS training site)
* Create work orders, order parts, properly close-out work orders **(OJT)
*** Effectively utilizes email, text alerts, expense system, service portal, and other required systems **(OJT)
*** Understands and can demonstrate use of multimeter **(OJT)
*** Sends accurate daily BOD and EOD reports **(OJT)
*** Appropriately escalates to tech support and management when needed **(OJT)
*** Understands and can demonstrate how to clear alarms for H2 pad and dispenser **(OJT)
*** Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) **(OJT)
*** Perform H2 pad and dispenser inspections **(OJT)
*** Shows a willingness to grow and learn; is accepting of training and coaching
* Employee consistently demonstrates punctuality and reliability
* Consistently displays a positive and cooperative attitude
* Honesty and integrity in all facets of work
* Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
* Demonstrates adherence to all Field Service processes and procedures
- Team player who treats others with courtesy and respect at all times
- Strong communication skills including verbal and written abilities
- Customer service skills, representing PLUG in a professional manner at all times
* How to check floating and isolated grounds **(OJT)
*** Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
* LOTO Hands On **(OJT)
*** Understands and can demonstrate how to receive / ship batteries and parts **(OJT)
*** Ability to remove and replace fueling nozzle **(OJT)
*** Understands and can demonstrate how to hook up and use HPTT **(OJT)
*** Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems **(OJT)
*** Capable to reset H2 gas compressor **(OJT)
*** Demonstrated ability to lock cascade valves **(OJT)**- Ability to replace a stack on various Gen Drive models **(OJT)
*** All Lead Technicians are expected to ensure site truck availability at their designated customer sites.
* Plug Power’s weekly availability target is 99% or greater
* Specific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks.
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