Caseworker, Social Work

The Good Samaritan Center provides Social Service programming to meet basic needs and assist low‑income, at‑risk, and homeless families and individuals. The Caseworker administers the Center’s programs through case management, resources, referrals, and database maintenance.

• Complies with TSA policies and procedures for the implementation of Good Samaritan Center programs
• Provides case management services to homeless and low‑income individuals and families who seek support such as rental assistance, utility assistance, food boxes, and other basic needs
• Provides general information and referral services to clients
• Conduct client intake interviews
• Maintains all program and client case files, ensuring that all program documentation, referrals, and case management notes are kept up to date
• Maintains and inputs required data into the Social Service and HMIS databases
• Ensures the confidentiality of all casework documents, files, and sensitive client information in accordance with the law and TSA policy
• Enforces program policies and disciplinary process, including proper disciplinary notation and/or suspension of services with the approval of the Director
• Reports all safety incidents to leadership and maintains appropriate records, ensuring the safety of program staff and clients
• Assists with the collection, recording, and reporting of program statistics on a monthly basis
• Maintains and cultivates effective relationships with local agencies, organizations, and community resources, keeping the public aware of Salvation Army programs
• Attends community Social Service agency meetings as needed and stays up to date with available community services
• Provides follow‑up services for clients to ensure long‑term effectiveness in meeting needs
• Assists with coverage of front desk duties as needed
• Connects clients to additional Social Service and Corps programs as appropriate
• Assists with holiday programming, distribution, and community events
• Provides transportation to clients in TSA vehicles as needed
• Other duties as assigned by the Corps Officer
• Other related duties as required

• Possess an A.A. or B.A. in Social Work or have experience in Social Service programs
• Knowledge of Social Service agencies and service providers within the community
• Able to demonstrate strong written and verbal communication skills

• Bilingual in Spanish (Required)
• Strong working knowledge of Microsoft Office (Word, Excel, etc.)
• Strong organizational and problem‑solving skills
• Able to de‑escalate crisis/emergency situations
• Very organized, self‑motivated, dependable and detail‑oriented
• Able to maintain client confidentiality
• Able to maintain accurate client documentation and records
• Able to work with a diverse group of individuals
• Able to multi‑task and manage time well

• Ability to lift up to 25 lbs.

• Modern Office Equipment and Relevant Software