Manager NDC Program Manager

Manager NDC Program Manager – Alaska Airlines

The Manager NDC Program Manager is responsible for executing on the 6‑12 month strategy to grow our global New Distribution Capabilities (NDC) and partnerships to drive market share growth for Alaska Airlines. The role leads the NDC Product Team and executes the NDC roadmap to achieve the product vision, improve customers’ booking experience, enhance product capabilities, and increase revenues.

• Work with senior leadership to define and create the NDC product strategy and roadmap aligning with the organization’s strategic goals.
• Responsible for creating and delivering the NDC product roadmap feature backlog. Set NDC product increment objectives and champion the product vision throughout collaboration with IT teams and across the organization.
• Gather and analyze market and customer requirements working in collaboration with internal and external stakeholders to drive product roadmap and prioritize features.
• Report to senior management on NDC roadmap progress aligning with the program KPI metrics. Identify risks and recommend mitigation plans to secure project deliverables.
• Participate in the decision‑making process regarding key distribution initiatives, to develop a distribution competitive advantage and to increase channel performance and adoption.
• Collaborate with cross‑functional teams across the organization such as the NDC implementation team, solution architects, revenue management, senior management, and other stakeholders to ensure capabilities, scalability, and technical requirements are aligned with the long‑term product vision goals.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, reviewing performance across the team, and time management.
• Shape culture of the team through action, presence, and reinforcement of behaviors.

• 5 years of experience in Sales, Analytics, or other related commercial area (RM, Loyalty, Alliances, etc).
• 2 years of leadership experience.
• Bachelor’s degree with a focus in Business or other related field; or an additional two years of training/experience in lieu of this degree.
• Advanced proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including the use of Excel pivot tables, graphs, and functions.
• Proven knowledge of productivity drivers and analysis.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Detail‑oriented with the ability to keep track of many moving parts and to identify conflicts early.
• Ability to challenge the status quo and to constantly seek improvement.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• Prior airline experience in Sales, Analytics, or related commercial area.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

$117,850 – $176,800 / year

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

We don’t typically hire at the top of the range.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401(k) match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant…