Policy & Procedures Specialist

Alaska Airlines

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

If you share our passion for creating an airline people love, we want to hear from you.

The Policy & Procedures Specialist is responsible for developing policies and procedures for operational functions at Alaska Airlines (AS) and Horizon Air (QX). As an individual contributor, this role makes recommendations to improve the research, development, documentation, implementation, and interpretation of policies to support frontline agents, representatives, and leadership.

• With limited direction from the Manager Policy & Procedures, work independently to research, develop, document, and implement policies and procedures applicable to assigned function.

• Take initiative to develop solutions to training program requirements, editing training materials, and approving training curriculum and instructional materials.

• Create, modify, maintain, and ensure the accuracy of all department manuals, publications, and documents, and proactively analyze the need for periodic refresher communication.

• Analyze the effectiveness of new and existing policies and procedures and make recommendations for change.

• Make recommendations on the selection of necessary training products.

• Influence cross-divisionally in the development of new technology (i.e.: CSA mobile, RSA mobile, RAIN, etc.) and partner/build effective working relationships across divisions and organizational levels (e.g., directors, managers/supervisors, trainers, team coaches, frontline employees, etc.).

• Provide support to frontline agents, representatives, and leadership by interpreting policy, assisting with investigations, responding to inquiries, and making on-site visits.

• Apply deep knowledge in technical enhancements to provide input to frontline business systems.

• Facilitate divisional/cross-divisional teams through Safety Risk Assessments (SRA) in support of the Safety Management System (SMS) and implement policy and procedure changes driven by SMS.

• A minimum of 2 years of experience in software tools, policy & procedures programs, or equivalent airline operations experience.

• Bachelor’s degree, or an additional two years of relevant experience in lieu of degree.

• Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint).

• Process and detail-oriented with the ability to:

  • Interpret, develop, and articulate efficient procedures for frontline functions.

  • Grasp complex issues and processes and evaluate for elements relevant to ground operations functions.

  • Communicate in a simple, clear, and concise manner.

  • Identify opportunities for process improvement.

  • Lead project teams.

• Willingness to challenge assumptions and question the validity of established policies and procedures.

• Excellent organizational skills, with the ability to manage a number of projects under limited supervision.

• Ability to understand the needs and attitudes of the customer to develop a change management plan.

• Ability and willingness to travel throughout the AS route system for approximately 10% of work hours.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

• Strong working knowledge of AS software tools.

• Thorough working knowledge of AS policies and procedures.

• Technical writing, training, job coaching, or supervisor experience.

• Knowledge of project management methodologies and processes.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

$68,000 -- $102,000 / year

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

We don’t typically hire at the top of the range.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian…