Passenger Service Agent

Passenger Service Agent – Horizon Air

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check‑in and boarding flights.

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking‑in passengers and boarding flights).
• Ensure cabin accommodations.
• Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
• Process and secure guest luggage. Enter and maintain delayed or damaged luggage claims using a data entry system.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• A minimum of 1 year of customer service or community service experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

USD $20.00/Hr.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401(k) match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to give equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We provide an audit and reporting system to measure equal employment opportunity activities. Employees and applicants will not be subjected to harassment, intimidation, threats,…