Customer Service Agent - Air Freight

Company Alaska Airlines

The Team

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and security screenings. This is a union represented position.

Role Summary

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and security screenings. This is a union represented position.

Key Duties

• Assist customers with shipping needs (e.g. answering inquiries, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
• Process airway bills.
• Provide cargo rates and tracking information to customers.
• Perform computer and paperwork tasks.
• Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

Additional Details

Our tattoo policy for this role is the following:
No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person.

Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job‑Specific Experience, Education & Skills Required

• A minimum of 2 years of customer service or community service experience.
• Possess excellent communication skills (verbal and written).
• Typing speed of at least 25 WPM.
• Able to participate in paid training.
• Ability to consistently lift 50 lbs.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability and willingness to work a non‑traditional shift as needed (e.g., nights, weekends, holidays).
• Ability to learn and operate a computerized cargo system.
• Ability and willingness to adapt to performing work according to set procedures.
• Ability to work in a fast‑paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job‑Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $20.58/Hr.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar:
Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation…