Night Auditor

Overview

Residence Inn Seattle Seatac Airport is seeking Part Time weekend Night Auditor.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All team members work together to contribute to great guest satisfaction scores.
• Recovery:
  Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for the role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness;
  Sparkling Work spaces:
  All areas should be clean and well-organized.
• Pitching In:
  Cleanliness is a team effort; assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning:
  Greet every guest happily with a smile, by name if possible.
• Checklists to 100% Accuracy:
  Complete operational checklists on time each shift.
• Shift Handover Reports:
  Prepare accurate, on-time handover reports for shift-to-shift communication.
• Uniform and Appearance:
  Wear a clean, approved uniform with nametag and a friendly demeanor.
• Communication:
  Maintain clear, honest, and professional communication among team members.
• Can-Do Attitude:
  Be willing to stretch beyond the traditional role to meet business and guest needs.
• Collaboration:
  
  Work with all team members to create a welcoming environment and a positive workplace.

Night Auditor – Role

Specific Duties and Expectations

• Audit Management:
  Complete and distribute all hotel audit-related reports by the designated time on the overnight checklist.
• Security:
  Follow overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and handling late-arriving guests per procedures.
• Incoming Mail:
  Receive and note all incoming mail as required by the daily shift checklist.

Success Metrics

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM Spot Checks;
  Leadership Walk-throughs;
  Guest Ratings/Reviews.
• Product Consistency & Quality:
  Checklist Tracking;
  Management Performance Ratings;
  Guest Ratings.
• Teamwork:
  Management Performance Ratings.

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:
  Positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Ability to work well under stress.
• Listening and Conflict Resolution:
  Effective listening and issue resolution with co-workers and guests.
• Communication
  
  Skills:
  
  Clear conveyance of information.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel:
  Willing to work evenings, nights, weekends, and holidays as needed.
• Clock-in/Out and Breaks:
  Punctuality for shifts and breaks.
• Call Outs:
  Provide sufficient notice when unavailable for a scheduled shift.

Physical Working Demands & Working Environment

The physical demands and environment are described to perform essential functions. Regular activities include standing for extended periods, operating computers, light lifting, and walking throughout the hotel.

Language & Reasoning Skills

Read, write, understand and communicate effectively in English.

Note

This job description does not create an employment contract. At-will employment applies. Reasonable accommodations may be provided to enable employees with disabilities to perform essential functions, absent undue hardship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members across the country, operating hotels under various brands.
• Recognitions include Fast Company’s 10 Most Innovative Travel Companies of 2020 and Marriott/Hilton awards.

What we offer / What’s in it for you

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

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