Field Service Dispatch Technician - Seattle; SEA Airport

Field Service Dispatch Technician - Seattle (SEA) Airport

Apply for the Field Service Dispatch Technician - Seattle (SEA) Airport role at ESP Global Services
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• Carry out regular routine and preventative maintenance on passenger processing equipment within the airport.
• Respond to all customer incidents and service requests from the Global Service Desk and resolve user faults within agreed SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain effective communication with colleagues and senior staff, providing timely updates to the Global Service Desk to track incident progress.
• Offer on‑site training and coaching to airport technicians to improve incident resolution skills.
• Identify required spares and advise the Global Service Desk accordingly to keep incidents updated.
• Conduct regular “floor‑walking” and proactive line‑of‑sight checks to detect and address potential issues before they become incidents.

• 1‑2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1‑2 years of experience using ticketing systems.
• 1‑2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support is preferred.
• Good verbal and written communication skills.

• Able to lift or push 20‑50 pounds of equipment if needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

• Parking at location
• Tools

ESP Global Services has delivered customized 24/7 global IT support solutions since 1992, serving over 200 customers and managing more than 1,000 tickets daily. We specialize in the aviation industry, providing support for airport and airline equipment worldwide. Our services include hardware lifecycle management, spares, repairs, and logistics, all delivered with ISO 9001, ITIL, and ISO accreditation.

ESP Global Services is an Equal Opportunity / affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or any other protected factor.