Airline Accounts Manager

Take a huge step in your career and join Worldwide Flight Services (WFS). We employ over 22,200 professionals in ground handling across more than 170 locations in 22 countries. An opportunity to grow your skills and work with diverse customers.

WFS provides full-service capabilities—including aviation cargo, airline passenger, and ramp services—supported by local training and development.

The Account Manager oversees the British Airways Account to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long‑term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site‑specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

• Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
• Minimum of 3‑5 years of management experience, preferably in aviation or a related industry.
• Strong understanding of TSA regulations and airport security protocols.
• Experience managing budgets, scheduling, and labor cost allocation.
• Ability to effectively supervise, motivate, and train staff.
• Independent judgment and decision‑making skills required.
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.

• Excellent communication and relationship‑building skills, particularly with stakeholders like airport authorities.
• Knowledge of ground support equipment and preventative maintenance planning.
• Proficiency in MS Office and operations management software.
• Problem‑solving and decision‑making skills in a fast‑paced environment.
• Leadership and mentorship capabilities, with experience in creating development plans for team members.
• Ability to read, write, fluently speak and understand English.

• Ability to lift up to 70 lbs.

• Daily Pay app for instant pay access.
• On‑spot awards through Awardco Platform.
• Medical care options for full and part‑time employees.
• Employee extras: travel discounts, pet insurance, discount shopping, and more.
• Wellness programs available to all employees.
• 401(k) program.
• Internal mobility and transfer opportunities.

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Management