Services Program Manager

Join to apply for the Housing & Employment Services Program Manager 1 role at Lutheran Community Services Northwest

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families, and communities for health, justice and hope.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and short-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognised holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

• Resource Management:
  Oversee budget allocation, grant utilisation, program enrollment and staffing decisions to ensure efficient and impactful service delivery across housing and employment programmes.
• Strategic Planning:
  Collaborate with internal and external stakeholders to develop and implement strategies that strengthen housing stability, employment readiness and client self‑sufficiency.
• Program Development:
  Oversee daily programme operations and contribute to designing, improving, and evaluating services that address emerging community needs in housing and workforce development.
• Community Engagement:
  Build and maintain strong partnerships with stakeholders, leaders, landlords, employers, service providers and community partners to expand client opportunities and support coordinated care.
• Impact Measurement:
  Utilize established metrics to track programme outcomes related to housing stability, employment placement, service utilisation and contract compliance. Ensure readiness for audits, accreditations and reporting requirements.
• Advocacy and Representation:
  As directed, represent Housing & Employment Services at community meetings, funder events and partner gatherings. Advocate for client needs and equitable access to housing and economic opportunities.
• Organisational Leadership:
  Foster a culture of collaboration and nurturing professional development within the team.

• At minimum 3 years of management or supervisory experience
• 3‑5 years of related professional experience
• Bachelors in a related field; substantial relevant experience will be considered in place of degree
• Fluency in English and additional language(s) as outlined in the posting, both spoken and written
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self‑regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross‑functional teams to develop and implement strategies to enhance end‑user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalised populations
• Successfully completes tasks in a moderately noisy environment
• Interacts with others and performs tasks in‑person and using technology, with long periods of stationary activity and minimal periods of increased physical activity including and not limited to sitting, standing and walking.
• Moves equipment/materials weighing up to 10 pounds; may be responsible for moving/carrying children weighing up to 25 pounds
• May travel between worksites; may be responsible for transporting clients in personal and/or agency vehicles, which may require a valid driver’s licence, auto insurance and motor‑vehicle records clearance
• May work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community‑based settings, client home/community settings, outdoor settings in varying weather conditions and faith‑based settings…