Case Manager; Multilingual

We are looking for a Case Manager (Multilingual) to join Lutheran Community Services Northwest and support our Safe Release Program (SRP) for unaccompanied minors and asylum seekers.

• Coordinate with sponsors, shelters, and the funder to schedule fingerprint appointments for clients.
• Review required forms face‑to‑face with clients and provide resources and referrals to supportive services.
• Complete paperwork and biometrics, including conducting digital fingerprints and managing the fingerprint database accurately and in compliance with program standards.
• Provide clients with information and resources to make informed decisions about becoming sponsors.
• Comply with the “Rules of Behavior for the HHS Digital Fingerprinting System” and the “Safe Release Support Program Manual.”
• Maintain equipment and report technical issues related to the Digital Fingerprint Machine.
• Provide Program Supervisor with accurate data to ensure timely completion of reports and inform about any issues related to the sponsors or equipment.
• Perform other duties as assigned to support the Safe Release Program.

• 2 years of related experience; experience working with refugee and immigrant populations preferred.
• Strong attention to detail and accuracy.
• Lived experience that enhances relatability to clients being served.
• HS diploma or equivalent, Bachelor’s, Master’s in (specific) or related field; substantial relevant experience will be considered in place of a degree.
• Credential is required upon start / within 90 days of hire. Equivalent credentials may be accepted depending on program or location requirements.
• Fluency in English and Spanish, both spoken and written.
• Thrives in a diverse and multicultural environment; works with cross‑functional teams to develop and implement strategies to enhance end‑user experiences throughout the service lifecycle.
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations.
• Successfully completes tasks in a low noise / moderately noisy / noisy environment.
• Interacts with others and performs tasks in person and through the use of technology, with moderate / long periods of stationary activity and minimal / moderate / long periods of increased physical activity including and not limited to (most common physical activities for the job).
• Moves equipment/materials weighing up to 50 pounds.
• Travels between worksites regularly / occasionally.
• Works in a variety of settings, including LCSNW office locations, partner agency and community‑based settings, client home/community settings, outdoor settings in varying weather conditions, and faith‑based settings such as churches.
• Meets LCSNW criminal background clearance requirements and other job‑relevant clearances as required by the state or program.

• 18.75 per hour work week to ensure work‑life balance.
• Accrual of sick leave (based on hours worked).
• 12 paid agency‑recognized holidays.
• 2 floating holidays to use your way.
• 403(b) retirement plan with employer matching (eligibility applies).
• Access to our Employee Assistance Program (EAP) for you and your family.
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status.