Information & Referral Coordinator, Spanish & English

Job Details:

Job Location:

Sea Tac, WA 98198, Position Type:
Full Time, Education Level: None, Salary Range: $26.00 - $27.00 Hourly, Job Shift: Day, Job Category:
Nonprofit - Social Services, Information and Referral Coordinator, Spanish & English

The Arc of King County serves individuals with intellectual and other developmental disabilities (IDD) and their families across the lifespan, from prenatal diagnosis through end-of-life care.

Our programs include:

• Information and Family Support for individuals with IDD, their family members, and community;
• Supported Living Services for adults living in the community;
• Public Policy and Civic Engagement for people who want to ensure communities and public services work for people with IDD

The Arc promotes and protects the human and civil rights of people with IDD, actively supporting their full inclusion so that they can live, learn, work, and play in the community – making the world a better place for us all.

For more information about the organization, visit our website at https://arcofkingcounty.org/

The Information and Referral (I&R) Coordinator, Spanish & English:

• Responds to questions from individuals, families, and community about disability services and supports, in Spanish or English as needed
• Informs and provides outreach about developmental disabilities, disability support services, special education services, and other related topics through workshops and community events;
• Collaborates with all outreach and advocacy teams to support individual, family, and systems advocacy

This is a full-time, non-exempt position.

Department:
Information and Family Support

Supervisor:
Multicultural Family Support Program Manager, working closely with the Information and Referral Program Manager

Other Key Relationships:
Director of Information and Family Support, all members of The Arc of King County’s outreach and advocacy teams

• Maintains up-to-date knowledge of services and resources, including Early Supports for Infants and Toddlers; special education services (preK through grade 12 and transition); services administered by DSHS Developmental Disabilities Administration such as personal care, supported employment, community residential and respite; as well as related state and federal supports that the IDD community relies on
• Ensures questions are accurately and quickly answered or referred to other team members. Information and referral questions may come through in-person events or office visits, email, phone, or social media connections.
• Answers questions and provides outreach and education through 1:1 consultation via phone, email, video, or in-person
• Conducts or assists with workshops and provides outreach at community events where information about The Arc and IDD resources are shared.
• Helps create, maintain, and organize resources and materials, including our online resource guide and relevant event notices
• Provides culturally appropriate support and plain language information on how disability systems work
• Makes program activities and resources accessible to people with disabilities and to diverse cultural communities in terms of accommodation, language access, location, and other cultural considerations utilizing The Arc’s diverse team and interpreters, as needed
• Supports people in Spanish and English. We anticipate 3 days in Spanish and 2 days in English
• Supports program evaluation
• Ensures program documentation and materials are up to date, including on-going timely, accurate Salesforce data entry.
• Critically evaluate program activities for effectiveness and regularly consult with supervisor
• Proactively participate in team, department and agency meetings to achieve program…