Senior Import Agent

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.

NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.

• Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
• Customer Service; ability to effectively communicate by email or phone with the customer to complete necessary documents required to coordinate the move.
• Ensure all documentation relating to shipment is properly completed as required.
• Interact closely with the Import Team in preparation of the customer goods.
• Coordinate with the Import Team to ensure proper packing, removing and loading of customer’s goods.
• Establish and maintain a professional working relationship with the Import Team.
• General business support function as assigned.
• Hourly Pay Range: $24.00/Hr - USD $27.00/Hr. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese.
• Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook.
• Ability to clearly communicate directions to the team.
• Ability to work overtime to meet the customer needs.
• Strong customer service skills.
• At least 1 year of experience in customer service.

Will work with all levels in the organization as well as Customers.

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match.
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short- & Long-Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.